Terms of Service

1. Acceptance of Terms

By accessing and using this pet microchip registry service ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this Service.

2. Service Description

Our Service provides a comprehensive pet microchip registry that allows pet owners to:

• Register their pet's microchip identification number
• Store and update pet and owner contact information
• Enable authorized parties to look up microchip information for pet identification purposes
• Receive notifications regarding their registered pets

3. Service Results Disclaimer

While our Service is designed to facilitate pet identification and recovery, we make no claims, representations, or guarantees regarding the accuracy, completeness, or success of any service results, including but not limited to microchip lookups, pet identification, or pet reunification. The effectiveness of our Service depends on various factors beyond our control, including the accuracy of information provided by users, the actions of third parties (such as veterinarians, animal shelters, and rescue organizations), and circumstances beyond our reasonable control. We do not guarantee that your pet will be found, identified, or returned to you as a result of using our Service.

4. Photo Matching

Our Service offers a Photo Matching feature to help reunite lost pets with their owners:

• If you upload a photo of your pet and it becomes lost, mChip will regularly monitor found pet photo databases for your pet.
• If your pet has been missing for 2 weeks or more, mChip will contact you to inquire if you have been reunited with your pet.
• If you are not responsive to these inquiries then we will cease monitoring found pet photo databases for your pet. This only affects the photo matching feature and has no impact on microchip lookups which are unlimited and unconditional for active registrations.

Photo Matching is provided as a convenience service to assist in pet recovery efforts. We make no claims, representations, or guarantees regarding the accuracy, completeness, or success of photo matching results. The effectiveness of this feature depends on various factors beyond our control, including the quality of uploaded photos, the availability of found pet databases, and the accuracy of information in those databases.

Use of photos for AI and machine learning. By uploading photos of your pet, you grant us the right to use those photos to train, develop, and improve artificial intelligence and machine learning models used for pet identification and recovery (including photo matching and related features). We do not sell or license your photos to third parties.

5. User Accounts and Registration

To use certain features of our Service, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information about yourself and your pet(s)
• Maintain and promptly update your account information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately if you suspect unauthorized use of your account

6. Data Collection and Use

We collect and store the following types of information:

• Pet Information: Microchip ID, pet name, species, breed, color, size, and medical information
• Owner Information: Name, address, phone numbers, email address, and emergency contacts
• Account Information: Username, password (encrypted), and account preferences
• Usage Data: Log files, search queries, and Service interaction data

This information is used for the purpose of operating the microchip registry, facilitating pet identification, and reuniting lost pets with their owners. This includes using pet photos and related data to train, develop, and improve artificial intelligence and machine learning models used for pet identification and recovery (e.g., photo matching).

7. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Pet Recovery: With veterinarians, animal shelters, and rescue organizations to facilitate pet identification and return
• Legal Requirements: When required by law, regulation, or legal process
• Emergency Situations: To protect the health, safety, or welfare of pets or individuals
• Service Providers: With trusted third-party service providers who assist in operating our Service under strict confidentiality agreements

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

8. User Responsibilities

As a user of our Service, you agree to:

• Provide truthful and accurate information about yourself and your pet(s)
• Keep your contact information current and up-to-date
• Use the Service only for lawful purposes related to pet identification and recovery
• Not attempt to access other users' accounts or unauthorized areas of the Service
• Not use the Service to transmit malicious code, spam, or harmful content
• Respect the intellectual property rights of the Service and other users

9. Fees and Payment

Certain features of our Service may require payment of fees. All sales are final and all fees are non-refundable unless otherwise stated.

We reserve the right to modify recurring subscription fees with thirty (30) days' notice to existing subscribers. One-time fees for new services or features may be changed at any time and will be clearly displayed before purchase.

10. GuardianID Promotion

Our GuardianID promotion offers discounted microchip registration with charitable giving:

• GuardianID registrations are offered at a 20% discount ($40 instead of $50)
• $2 from each GuardianID registration is donated to Canine Companions Veterans Initiative
• If donations cannot be earmarked to the Veterans Initiative, they will be donated to the Canine Companions general fund
• All standard microchip registration features and benefits apply to GuardianID registrations
• The GuardianID promotion may be modified or terminated at any time with notice

11. Referral Program

Our referral program allows users to earn rebates by referring new customers to our Service:

• Each user receives a unique referral code after completing their first paid microchip registration
• When a new user (referee) registers using a referral code, the referee receives $10 off their registration fee ($40 instead of $50)
• The referrer receives a $10 rebate per successful referral
• Referrer rebates are capped at the total cost of their own registration ($50 maximum)
• Referrals are tracked in our system and rebates are processed manually via refund
• We reserve the right to void referral rebates for fraudulent activity
• The referral program may be modified or terminated at any time with notice

12. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

14. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

15. Service Availability

While we strive to provide continuous service availability, we do not guarantee that the Service will be uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service at any time.

16. Email Support

References to "same-day" or similar email support are not guarantees. Please note:

• Response time is not guaranteed
• "Same-day" is based on average response time over the past 30 days
• Standard email support availability is 7 days a week
• Actual response time depends on support request volume
• Response time may be slower on or around major holidays
• A same-day response is less likely after 5pm Eastern Time

17. Intellectual Property

The Service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

18. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

19. Governing Law

These Terms shall be interpreted and governed by the laws of the jurisdiction in which our company is incorporated, without regard to its conflict of law provisions.

20. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through a prominent notice on our Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

21. Contact Information

If you have any questions about these Terms of Service, please contact us at:

22. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Service and supersede all prior and contemporaneous written or oral agreements between you and us.